Refund policy

If it isn't for you, we'll refund it. Keep the bottle.

We'd rather you tell us it missed than quietly never buy again. Email hello@airelove.com and we'll take care of it.

30 day satisfaction refund

If you're not happy with your soap for any reason, email us within 30 days of delivery and we'll refund everything you paid, shipping included.

You don't need to send anything back. Don't ship it, don't repackage it. Keep it, pass it to a friend, or throw it out. Just tell us it didn't work for you.

If it wasn't right, you shouldn't be out anything.

Backorders: cancel any time before it ships

We make Aíre in small batches, so some orders wait for the next run.

You can cancel a backordered order at any point before it ships, for any reason, and get a full refund including shipping. No questions, no window to beat.

If we can't ship your order within 30 days of purchase, we'll email you before that deadline with a new date and the option to cancel for a full refund.

Damaged, lost, or wrong

If your order shows up damaged, doesn't show up at all, or isn't what you ordered, email us with your order number. A photo helps for damage but isn't required.

We'll replace it or refund it in full, your choice, including all shipping. We'll handle the carrier ourselves. That isn't your problem to chase.

How refunds are issued

Refunds go back to the original payment method. Most banks post them within 5 to 10 business days, though the timing is on their end, not ours.

Questions

Email hello@airelove.com. A real person reads it.